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You need support for your LIMS when you have a problem. But at ATL, support means so much more.

Implementing a LIMS involves a substantial investment of resources and time. Once it is up and running, it becomes an invaluable part of your organization—storing your lab’s data, creating process efficiencies, supporting compliance, managing daily operations. It is essential that your LIMS is maintained and updated. Downtime is not an option.

Service plans are necessary to protect your LIMS investment and your business operations. While you may be confident using a system with high availability, the cost of support is worth considering, even if you never have an issue.

ATL consistently receives positive feedback on our support professionals and offerings. We take support seriously, and it shows. ATL’s metals plans offer various components at prices that fit any budget.

ATL Support Levels

Support includes these valuable benefits:

Upgrades—Many of our users are surprised to learn that ATL Gold support includes FREE upgrades–well worth the cost.
Knowledge base—An extra perk of our support plans is access to exclusive whitepapers, articles, and videos. Stay informed and up-to-date on current practices.
Training—Also enjoy our virtual instructor-led training and intensive Virtual Boot Camp to sharpen your skills. Platinum support includes 2 seats at Boot Camp.
Relationships –For us, support is all about the relationship. We may call or visit—just to make sure things are running smoothly.

If you have a great ATL support story, we’d love to hear about it in the comments.


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